Use the form below to submit a support request, and our team will get back to you promptly.
Frequently asked questions
What types of issues can I submit through the support ticket form?
You can submit tickets for website or e-commerce issues (e.g., broken features, design updates) or general inquiries (e.g., billing, project timelines). Choose the appropriate department (Technical Support or Customer Support) when submitting.
What information should I include in my support ticket?
Provide a detailed description of the issue, including your website URL (if applicable), screenshots, and any error messages.
How long does it take to get a response to my support ticket?
Our team typically responds within 24-72 hours on business days. For urgent issues, contact us directly at Whatsapp [+6019-410 8007].
How can I request changes to my website or e-commerce design?
Submit a ticket to Technical Support with specific details about the changes (e.g., new images, updated text). For major revisions, we may provide a quote if they exceed your original project scope.